We do not accept returns unless there is a major flaw with the garment that was not listed. For more information see our FAQ page here.

Please contact us at customercare@uturn.com.au within 2 days of receiving your goods providing your;

  • Name
  • Phone number
  • Order number
  • Address
  • Item name or description
  • Reason for refund request

Please note that if your return request is approved you are responsible for postage costs and your goods must arrive within 7 days of returns approval being granted. We reserve the right to deny a return once product has been received in the case of misleading request being provided by you the customer. We recommend using a registered postal service to return your goods & keeping a record of the tracking details.

Please note that we do not take responsibility for any lost items.

Also please note that we do not exchange or returns in any of our shops.

Have more questions for us – ask away.