Please keep in mind that our items are pre-loved and/or vintage so they may show some signs of wear and tear but if they have any major flaws we will state them in our product listings.

General

If you have an enquiry about anything online and can’t find the answer here in our FAQ section, you can email us at customercare@uturn.com.au or head to the Contact Us page here.

Not right now. When we are looking to hire we will be sure to update this section.

In the meantime, we love to hear from creative and driven people who are passionate about vintage & ethical fashion and of course about UTURN. Please send your resume to info@uturn.com.au

Product

We consider loaning products from online or in store on a case by case basis. Please send us an email at teighan@uturn.com.au with a creative brief & usage information and we’ll get back to you as soon as possible.

We consider loaning products from online or in store on a case by case basis. Please send us an email at customercare@uturn.com.au with a creative brief & usage information and we’ll get back to you as soon as possible.

If you’re looking for something specific please send us an email at customercare@uturn.com.au and we’ll do our best.

We do not purchase clothing directly from the public, we suggest eBay or Etsy to sell your goodies.

All of the items sold online or in store by UTURN have been previously owned and therefore may have slight imperfections.
Our team strives to give the best presentation of each item through description and photographs. When purchasing vintage or second hand items from our website or stores you accept minor flaws that from time to time may be missed from descriptions.
All items are sold on a ‘sold as seen’ basis.

Not at this stage. We’re working on it, stay tuned.

The best way is to check the measurements in the garment description.

We do list an approximate size as well as the size listed on the garment’s tags however due to the discrepancies in sizing between brands and decades, measurements are the way to go.

We show you how to measure yourself accurately on our Sizing Guide page here.

We source our clothes from Australian and international suppliers.

All of our products are steamed and spot cleaned where necessary before we send them out, however we do not wash our garments.

Payment & Shipping

Once we receive your order, we’ll have it in the post with 2 business days.
Local orders in Sydney Metro will take approximately 2 – 3 business days to arrive, other areas in Australia will take 5 – 7 days.

If you require an item sooner please send us an email to customercare@uturn.com.au and we’ll do our best to assist you.

Please note that we do not take responsibility for any lost, delayed or damaged items once they have been dispatched by us.

If you’ve made a mistake in the shipping address or would like to add something to your order, or if there is another issue, please email us at customercare@uturn.com.au and we’ll work with you directly.

VISA, Mastercard and Paypal and Afterpay.

 

If you need more information on Paypal follow this link, and for more information on Afterpay, follow this link.

Unfortunately not, we cannot add items to an existing order.

Place an additional order and e-mail us at customercare@uturn.com.au, we’ll waive the shipping on the second order if we haven’t already shipped the first.

If you placed your order in the past 2 business days your order could still be pending.

You’ll receive an e-mail with tracking details once your order has been shipped.
Visit the Auspost website here and you’ll be able to track the progress of your parcel.

Contact Auspost directly if your order is missing, we do not accept responsibility for lost orders, however, we will assist you to the best of our ability.

We do not accept returns unless both parties agree that the product received has a major problem which was not in the original product listing. Please contact us at customercare@uturn.com.au within 2 days of receiving your goods providing your

  • Name
  • Phone number
  • Order number
  • Address
  • Item name or description
  • Reason for refund request

Please note that if your return request is approved you are responsible for postage costs and your goods must arrive within 7 days of returns approval being granted. We reserve the right to deny a return once product has been received in the case of misleading request being provided by you the customer, receive an unwarranted return. We recommend using a registered postal service to return your goods & keeping a record of the tracking details. Please note that we do not take responsibility for any lost items.