GENERAL SHIPPING INFORMATION
What does it cost: Free delivery within Australia for orders over $100. For flat rate shipping the cost is $10, for express shipping the cost is $15.
Speed: If you order before 12.30pm, we’ll usually post the same day. Please allow for 2 business days to pack and post orders.
How long will it take? The average times just below, but you can check it out on the Auspost website here.
*Standard post: Metro – up to 2 business days
Outside NSW – up to 5 days
Country – up to 5 business days
*International: This depends on where you are – send us an email at firstname.lastname@example.org
Have you posted it yet? If you’ve received an e-mail, we sure have! If not, sit tight we are on it. If for any reason your order cannot be processed within the stipulated time frame we will contact you.
Can I track my item? Sure. Your tracking number is in your ‘It’s been posted’ e-mail. Track it on the Auspost site here.
Why hasn’t my package arrived yet? Assuming that you’ve considered pick+pack time plus time advised by Auspost from us to you…. Here’s what to do:
- Email us these details
- Your name
- Phone number
- Order number
- Tracking number (if you received it)
Uturn does not take responsibility for misplaced, damaged or delayed orders once in the hands of Australia Post.
Do you post internationally? Not right now, sorry.
More questions? Let’s chat.
Email us: email@example.com
Send us a Facebook message https://www.facebook.com/UTurnvintage/